See below for Frequently Asked Questions (FAQs) about PennGroups:
Q. How frequently does PennGroups refresh?
A. This is complicated and there are many different answers
- Data is sent from PennGroups to Weblogin every 15-30 minutes
- Data is loaded from systems of record on various schedules, most of them are several times daily, and some are as fast as every 20 minutes. Note, if the data from the system of record is not updated often (e.g. Workday), then it is updated in PennGroups daily
- Data is sent to Kite in "real-time" (i.e. it takes a minute), but if the queue gets full or if there is a backup then it can take longer
- Composites and membership changes should be immediate or take one minute
Q. How do we start using PennGroups?
A. If you school/center already uses PennGroups, find out from the IT admins who manages the school/center's delegated main folder in PennGroups, and they can create an app or space folder for you and delegate privileges to you. If you do not know whom to contact or you have a complex question, email help@isc.upenn.edu with a detailed request.
Q. How does someone get access to PennGroups?
A. Access is granted to applications and services by the access administrator of that application or service. Those admins have delegated access to PennGroups to make those assignments. You can ticket the service you are requesting access to, or you can ask the IT admins in your school/center, or you can email help@isc.upenn.edu with a detailed request for routing the ticket to the appropriate folks.
Q. How do I add a credential to PennGroups web services?
A. Have a kerberos principal created with a password. Email help@isc.upenn.edu and ask them to add that kerberos principal (case sensitive) to the PennGroups principal store. Then grant privileges to that kerberos principal and call the WS with basic auth.
Q. How do I call a WS to check if someone has taken FERPA training in the last year?
A. Email help@isc.upenn.edu and ask them to grant READ on the FERPA completedWhenRequired group. Call this WS: GET https://grouperWs.apps.upenn.edu/grouperWs/servicesRest/groups/penn:isc:..., basic auth, Content-Type: application/json. Response header: x-grouper-resultcode: IS_MEMBER, or IS_NOT_MEMBER