Two-Step Verification: Help

For help with Two-Step Verification, consult the following resources:

Help Documentation

• Two-Step Verification Help Site

Enrollment Help

• Enrollment Process Overview
• Step-by-Step Enrollment Instructions

Help by Affiliation

• Students:
  • On Campus (College houses, The Radian) – Contact College House Technology
  • Off Campus (Greek houses, Sansom Place, Off-campus housing) – Contact the Tech Center
• Faculty/Staff – Contact the IT support staff in your School/Center

If you are unsure who to contact for help, see the Get IT Help page.

Additional Help Contacts

• Two-Step Verification Hotline* – (215) 746-2222, Mon-Fri, 8:00 AM - 6:00 PM ET
• Contact PennKey Support

Note: Beginning April 28, 2025, the Two-Step Hotline will no longer be in service. Our new PennKey Live Support service will provide bypass codes via Zoom call after verifying your identity. You can reach PennKey Support at http://upenn.edu/pennkey beginning April 28.