HireIT - Rates

Service Tier FY 25

Key services 

Services included: Helpdesk, remote and onsite desktop support, dispatch services, equipment imaging and deployments 

 $83/FTE/month

Extended services, includes Key services

Services included: Scheduled onsite hours, mobile support, specialty project work

 $185/FTE/month

Leadership services, includes Key and Extended services

Services included: Extended hours, expanded desktop support and specialty project work, including special events for critical University functions

 $265/FTE/month

Field & Project services

Ad-hoc, as needed support including staff augmentation, special events, and extended project work

 $72-$83/hour

Certified Desktop

Services include software, operating systems, driver updates, encryption key management, and custom software fixlet creation for IBM Endpoint Manager (Bigfix). ​

 $10.30/device/month
ISC rate increases are generally aligned with University increases.
 
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.