The following services, collectively known as Client Technologies Support, are available to Penn's IT community. Access to all are coordinated through ISC Client Care except where noted.
Windows and macOS installer development
ISC Client Care develops "Pennified" installers for many of the University's supported computing products. Examples include HostExplorer, PowerTerm, SecureCRT and Fetch.
Security response
In conjunction with ISC Information Security, Client Care issues security alerts to the Penn IT community.
Vendor resources for Providers
ISC Client Care facilitates access to a number of vendor resources that are available to IT staff. Vendors include Apple, Dell, Microsoft and others. For more information, please see the Vendor Resources for Providers article.
Consultations
ISC Client Care is staffed by experienced IT professionals who are available to meet with LSPs on-site to better assess technical issues and help find solutions. Staffs members' areas of expertise include:
| General hardware support | Mobile techologies (Android, iOS) | Wireless troubleshooting |
| General software support | Antivirus support | PennO365 support |
| macOS operating systems | Malware detection & removal | PennKey support |
| Windows operating systems | System recovery tools | Data Warehouse & Penn Community |
| Systems imaging & deployment | Virtualization | Penn IT structure & resources |
| Supported Computing Products support | Network troubleshooting | and more... |