Colleagues,
This updated announcement provides clarification about specific versions of the Vonage MobileConnect App (mobile vs. Desktop/laptop) and certificate expiration on September 15, 2022.
The Vonage Mobile App with Webex has replaced the MobileConnect App (desktop and smartphone versions) for users with a PennFlex Phone number and a Premier Plus license.
The new Mobile App with Webex is an easy-to-use and secure app to place and receive phone calls using your campus phone number.
What’s happening?
The underlying security certificates associated with the older Vonage MobileConnect App for desktop/laptop soft clients are expiring on September 15, 2022. Those who try to use the Vonage MobileConnect App after that certificate expiration will see constant error messages and will endure a poor user experience. Note that presently, this change does not impact the Vonage MobileConnect App for mobile devices (e.g., smartphones or tablets). However, after December 31, 2022, the Vonage MobileConnect App will cease functioning on all devices.
Therefore, it’s important to begin using Mobile App with Webex now, to have an error-free and superior PennFlex Phone user experience. Upgrading to Mobile App with Webex for mobile devices is optional at this point in time, but ISC recommends doing so as soon as practical to avoid disruption to calling service at the end of this year.
Downloading and Installing Mobile App with Webex
If you are using a Penn-managed desktop or laptop, your School or Center may have already distributed the software to your device. If not, please ask your IT Support Provider to push it to your device. If you are using a personally managed device, you will need to download the app.
When searching in an app store, download the Webex app and NOT Webex Teams, Webex Calling, nor Webex Intune.
Signing in to Webex
To sign in, enter your pennkey@upenn.edu in the Email Address field. Then authenticate with your PennKey username and password on the Penn WebLogin Single Sign-On (SSO) screen.
Refer to our Mobile App with Webex page for full instructions.
If you experience any issues with Mobile App with Webex in placing or receiving calls, please reach out to your IT Support Provider.
For further information
Contact your IT Support Provider for any questions or issues you may have concerning the installation or use of Mobile App with Webex.