To reset voicemail password via the Vonage Enterprise Portal:
PennFlex Phone Number users/owners can access the Vonage Enterprise Portal (the replacement for PPS) to configure settings such as reset voicemail passcode, call forwarding, and do not disturb. You can also view call analytics, such as missed, placed, and received calls.
To access the Vonage Enterprise Portal:
Go to https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider
Click Login to be redirected to Penn WebLogin Single Sign-on (SSO)
To access voicemail:
- From the user’s PennFlex Phone: Press Messages button or dial 99999, then #.
- From another PennFlex Phone: Dial 86423 from another phone, enter * enter mailbox ID (ex:215898XXXX) followed by # key. enter the passcode, then #.
- From non-Penn Phone: Dial 215-898-6423 from a non-Penn phone, enter mailbox ID (ex:215898XXX) followed by the # key, enter the passcode, then #.
****if end users want to use the Webex App to check messages for your own number, then follow these steps****
- You’ll see a purple badge counter letting you know how many messages you have. You can then listen to your voice message right from the app by selecting the play icon.
****if end users have Webex app and want to use the Webex App to check messages for other numbers, then follow these steps****
- From the Webex application from your smartphone or mobile device: Open Webex, on the bottom, click on the "purple phone icon", Click on the + sign in the upper right corner, then choose "Call Voicemail", enter the star * key, then follow prompts. Please Note: Android smartphone users will need click on a round icon with a phone & a casette.
- From the Webex Desktop application: Click the voicemail icon on the mid left, then click on the phone icon (Call Voicemail) on the top right, enter the star * key, then follow prompts.
Once in the voicemail system, listen carefully to the options. Press 1 for the Voice Message Main Menu.
Once in the Voice Message Main Menu:
- Press 1 to play messages.
- Press 2 to change the Busy Greeting.
- Press 3 to change the No Answer Greeting.
- Press 4 for the Extended Away Greeting Menu.
Please see Voicemail quick start guide for step by step instructions to the voice messaging main menu.