Your ticket status is listed underneath the ticket name and ID information:
Assigned - Status set automatically when a ticket is created and assigned to a Service Support Group
In Progress - Status set automatically when an Incident is assigned to an individual Assignee or when a work order is being processed
Pending - Work to resolve the ticket cannot continue until an enhancement, more information, or some type of action from the client occurs.
Planning - The service request requires planning before it can be completed. An example would be a request that requires a site visit to determine how the work will be completed.
Resolved - The work has been completed or the issue resolved and there is no additional action required.
Closed - Two weeks after the resolution of a ticket, the system closes it and it can't be reopened.
Cancelled - The request has been cancelled by the client or ISC
