Date: Sunday, April 24, 2022
Start time: 7:30 AM
Duration: 3 hours
Services Affected: Contact Center Services
On Sunday, April 24, 2022, the Contact Center Servers will receive monthly Windows patches.
To minimize disrupting the service, we will be patching one server at a time. The backup server will take over as primary immediately when the switchover is performed, and agents and supervisors will notice a brief downtime in their client applications.
If you are an agent who is logged in during one of the switchover events, the desktop client screen will "grey out" for a few seconds, and your session will be restored when we failover to the other server. This is an automated process and is expected to happen two or three times during the patching window.
If you experience any problems beyond the planned maintenance window, please contact Client Care online at http://supportcenter.upenn.edu/, by email at help@isc.upenn.edu, or by phone at 215-898-1000.